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Gil Saura, Irene et al.
La calidad y el valor percibido en el transporte de mercancías en España y su importancia en la segmentación de clientes
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Innovar
, Oct 2015, vol.25, no.58, p.105-123. ISSN 0121-5051
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Moliner Velázquez, Beatriz et al.
La formación del comportamiento de queja del consumidor
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una investigación exploratoria en usuarios de restaurantes
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Innovar
, Ene 2008, vol.18, no.31, p.29-44. ISSN 0121-5051
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Moliner Velázquez, Beatriz and Berenguer Contrí, Gloria
El efecto de la satisfacción del cliente en la lealtad
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aplicación en establecimientos minoristas
.
Cuad. Adm.
, Jun 2011, vol.24, no.42, p.73-100. ISSN 0120-3592
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