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Gil Saura, Irene et al.
La calidad y el valor percibido en el transporte de mercancías en España y su importancia en la segmentación de clientes
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Innovar
, Oct 2015, vol.25, no.58, p.105-123. ISSN 0121-5051
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Ospina Pinzón, Santiago and Gil Saura, Irene
Índices nacionales de satisfacción del consumidor
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Una propuesta de revisión de la literatura
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Cuad. Adm.
, Dic 2011, vol.24, no.43, p.35-57. ISSN 0120-3592
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