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 Lacayo-Mendoza, Alexander and Pablos-Heredero, Carmen de Managing relationships and communications in higher education efficiently through digital social networks: The importance of the relational coordination model. Dyna rev.fac.nac.minas, Feb 2016, vol.83, no.195, p.138-146. ISSN 0012-7353


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 López-Berzosa, David, Pablos-Heredero, Carmen de and Fernández-Renedo, Carlos Contribución del análisis de la eficiencia técnica a la mejora en la gestión de servicios. Dyna rev.fac.nac.minas, Jun 2015, vol.82, no.191, p.176-182. ISSN 0012-7353


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 Medina-Merodio, José Amelio et al. Análisis de la satisfacción de cliente mediante el uso de cuestionarios con preguntas abiertas. Dyna rev.fac.nac.minas, Dic 2014, vol.81, no.188, p.92-99. ISSN 0012-7353


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