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Lacayo-Mendoza, Alexander and Pablos-Heredero, Carmen de
Managing relationships and communications in higher education efficiently through digital social networks: The importance of the relational coordination model
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Dyna rev.fac.nac.minas
, Feb 2016, vol.83, no.195, p.138-146. ISSN 0012-7353
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López-Berzosa, David, Pablos-Heredero, Carmen de and Fernández-Renedo, Carlos
Contribución del análisis de la eficiencia técnica a la mejora en la gestión de servicios
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Dyna rev.fac.nac.minas
, Jun 2015, vol.82, no.191, p.176-182. ISSN 0012-7353
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Medina-Merodio, José Amelio et al.
Análisis de la satisfacción de cliente mediante el uso de cuestionarios con preguntas abiertas
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Dyna rev.fac.nac.minas
, Dic 2014, vol.81, no.188, p.92-99. ISSN 0012-7353
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