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Béjar-Tinoco, Víctor et al. Comercio electrónico y hábitos de los consumidores durante la pandemia por COVID-19 en México. Innovar, Dic 2022, vol.32, no.86, p.119-134. ISSN 0121-5051

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Valenzo-Jiménez, Marco Alberto, Lázaro-López, Daniel Adan and Martínez-Arroyo, Jaime Apolinar Application of the SERVQUAL model to evaluate the quality in the transportation service in Morelia, Mexico. Dyna rev.fac.nac.minas, Dec 2019, vol.86, no.211, p.64-74. ISSN 0012-7353

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