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Zamudio Igami, Mery P, Cardoso Sampaio, Maria Imaculada and Santos Vergueiro, Waldomiro de Castro EL USO DEL SERVQUAL EN LA VERIFICACIÓN DE LA CALIDAD DE LOS SERVICIOS DE UNIDADES DE INFORMACIÓN: EL CASO DE LA BIBLIOTECA DEL IPEN. Rev. Interam. Bibliot, Dic 2005, vol.28, no.2, p.177-191. ISSN 0120-0976

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