Introduction and objective:

In Colombia there are healthcare-related barriers to access to dental consultation related to the non-recognition of Hearing-Impaired Person as a subject with another communicative modality; therefore, it was proposed to design the mock-up for an App in Colombian Sign Language to facilitate communication between the Dentist and Hearing-Impaired Person in the first-time consultation, informed consent and the phase of prevention and oral health promotion.

Materials and methods:

Study with two components: a qualitative one, where semi-structured interviews were carried out with 23 participants and identified the phrases facilitating communication between Dentist and Hearing-Impaired Person. And another technological one that proposes the design of the prototype of the App, which along with its videos was valued by the participants.

Results:

Is presented the theoretical support related to the App, to promote assertive communication between Dentist and Hearing-Impaired Person, based on 6 categories: empathy, communication process, communication tools, ethics of care, interculturality and healthcare-related barriers. The mock-up for the App is shown with 20 phrases in LSC and subtitled to identify its usability.

Conclusion:

The mock-up of the App designed facilitates the interaction between Dentist and Hearing-Impaired Person, improves the dental experience during the attention process and encourages the inclusion of Hearing-Impaired Person in decision-making.

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