Abstract

ALCANTARA-PILAR, Juan Miguel  and  DEL BARRIO-GARCIA, Salvador. THE MODERATING ROLE OF UNCERTAINTY CONTROL, LONG-TERM ORIENTATION AND INDIVIDUALISM ON THE PERCEIVED RISK ABOUT WEBSITES ACCEPTANCE. Innovar [online]. 2017, vol.27, n.63, pp.11-27. ISSN 0121-5051.  https://doi.org/10.15446/innovar.v26n63.60663.

Growing market globalization is making that companies dealing with international markets pay special heed to intercultural differences among countries and their effects over consumers' response. This situation is particularly important for those companies whose commercial operations are carried out through internet, as in the case of e-commerce business, hotels or tourism agents. This work seeks to set out an acceptance and processing model for information on the web, that allows to study the preceding role of perceived risk in configuring attitudes and the creation of loyalty towards a website, bearing in mind how culture in a customer's country and, specifically, certain cultural values - such as uncertainty control, long-term orientation and individualism - drive the proposed relationships. To accomplish this goal, an experimental design of a website for a fictitious tourist destination is carried out, allowing to conclude the paramount preceding role of perceived risk and the moderating effect of cultural values in the adopting of a website.

Keywords : Perceived risk; attitude; loyalty; cultural values.

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