Abstract

MORENO GAVILANES, Klever Armando  and  CAZORLA BASANTES, Gustavo. Quality of health service: a background of patient satisfaction at Riohospital in the city of Riobamba (Ecuador). rev. econ. Caribe [online]. 2023, n.31, pp.1-.  Epub Nov 17, 2023. ISSN 2011-2106.

The quality of service in the health field is essential because it not only includes patient satisfaction, but also improves the quality of life in the long term. At present, the quality of health service is a principal factor in the social sphere, because it is perceived by users and denotes the deficiencies within hospital institutions that are manifested, through complaints, limited budget in the health area, lack of personal protective equipment, shortage of medicines and job instability. Methodologically, it is proposed to analyze the sources related to the quality of the service of the Riohospitalario located in the city of Riobamba, to establish the prevalence of patient satisfaction and strengthen relationships between doctors and users. SPSS software was used for the application of exploratory factor analysis and Spearman's Rho hypothesis test. As a result, through the hypothesis test, it gave a moderate positive correlation between different variables, but considering the processes of hospital discharge, where it showed a value of 0.39, which means a low positive correlation. However, the perception of the Riohospital service has a positive influence according to the users, as well as the relationship in the five dimensions of the PubHosQual model in the admission of patients, medical service, global service, discharge, and social responsibility with positive values. from 0.70 to 0.90 consistency in relation to the satisfaction of patients and users.

Keywords : health service; quality; satisfaction; user; medical service.

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