Abstract

SCHWABE-NEVEU, Jimmy; FUENTES-STUARDO, Paulina  and  BRIEDE-WESTERMEYER, Juan Carlos. Characterization of product design process of a company that provides design services: Proposal based on a process approach. Dyna rev.fac.nac.minas [online]. 2016, vol.83, n.199, pp.148-156. ISSN 0012-7353.  https://doi.org/10.15446/dyna.v83n199.55840.

This paper presents the product design process of a company that provides design services, from a process approach expressed in a process map. The study proposes a complementary look to current theoretical models representing the design process, which address the functional profile of the discipline from an independent perspective, separated from cross-functional interactions that support its business application. Accordingly, the designed process map represents the totality of the actions in product design, through the incorporation of creative, commercial and productive activities, and the emphasis on the relevance of conceptual and detailed design as operations leading relations between these activities; to promote thus a perspective of design action as a group of activities, resources and cross-functional relationships that encourage collaborative exploration of knowledge.

Keywords : Product design; process approach; process map.

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