Abstract

ALDERETE, María  and  GUTIERREZ, Luis. ICT and productivity in service industries in Colombia. Lect. Econ. [online]. 2012, n.77, pp.163-188. ISSN 0120-2596.

This paper analyzes the determinants of labor productivity in the services firms of Colombia. In particular, we examine the relation between information and communication technologies -ICT- (in terms of investment and use) and productivity. The study finds that ICT investment and use jointly increase labor productivity in about 18% on average. The empirical evidence supports the hypothesis that ICT technological resources (both in equipment investment and ICT use), together with non-ICT capital, training, and the proportion of foreign capital and permanent workers are the main determinants of productivity increase in the Colombian services firms.

Keywords : ICT; productivity; internet; services.

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