Abstract

BEDOYA, Ever. Leadership influence on job satisfaction and communication satisfaction in SMES under computer-mediated-communication environments. Rev.fac.cienc.econ. [online]. 2021, vol.29, n.1, pp.115-126.  Epub Mar 30, 2021. ISSN 0121-6805.  https://doi.org/10.18359/rfce.5298.

Organizational investments in ids have made computer-mediated communication an active agent in organizations that impact how employees perceive leadership's influence on job satisfaction and communication satisfaction. This study aims to determine whether there is a significant and positive relationship between transactional, transformational, and level 5 leadership styles on job satisfaction and communication satisfaction. The sample included 103 employees from Colombian small and medium-sized enterprises (SMES) in the tertiary sector. Linear regressions evidenced a significant and positive influence of the three leadership styles on job satisfaction and communication satisfaction. These regressions also showed a more substantial level 5 leadership effect on communication satisfaction when the three variables interact within the organization. Similarly, transformational leadership positively impacted job satisfaction. In conclusion, leadership has a positive impact on SMES under computer-mediated communication (CMC) environments.

Keywords : Computer-Mediated-Communication (CMC); Communication Satisfaction; Job satisfaction; Leadership.

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