Objective:

To understand the experience of a group of people with chronic kidney failure who received an organ transplant regarding the health services and the meanings of health care performed by nurses and family members who interact with them.

Materials and methods:

Qualitative study with a phenome-nological-hermeneutical approach on a sample of 11 people with chronic kidney failure who received a transplant, 5 caregivers and 5 nurses. Interviews were collected and recorded between December 2015 and January 2017. Data analysis followed the method proposed by Van Manen.

Results:

One of the issues that emerges from this study is the experience of living with chronic renal failure. From this, arises the sub-theme related with the experience lived by patients, their caregivers and nursing professionals within the health system.

Conclusions:

Chronic renal failure assumes a complex and multidimensional meaning for the person with the disease, their family care-givers, and the nurses who take care of this group of people, which leads them to experience the health system with adverse effects that dehumanize people's care.

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