Resumen

CAPAPE AGUILAR, Javier et al. IS THE RETURN IN INVESTMENT ON HUMAN RESOURCE MANAGEMENT POLICIES MEASURED? AN ANALYSIS IN SPAIN. Innovar [online]. 2016, vol.26, n.59, pp.91-100. ISSN 0121-5051.  https://doi.org/10.15446/innovar.v26n59.54365.

Human Resources departments (HR) have come to be strategic for organizations. For this reason, it is critical to know workers performance. The interest in studying the relationship between the investment on the implementation of HR policies and business results is not new. Then, the aim of this study is to determine the effects and instruments used by companies for measuring the impact of their investment on the implementation of these policies. Specifically, we analyze the effects of: Recruitment and Selection, Training and Development, and Compensation and Benefits systems. In order to analyze such impact, we have developed a questionnaire answered by 190 organizations. Results show that General Management considered important to quantify HR policies. Despite this, only 5.88% of the companies count on a tool for valuing the return on that investment, being those responsible of HR with quite of experience in the sector (and who have recently changed of company), the ones who prefer to use these tools. Therefore, our study highlights the inconsistency between the great interest in quantifying HR policies and the limited number of companies using such investment-measuring instruments.

Clasificación JEL: M12, M53, M54.

Palabras clave : Efficiency; return; Human Resources policies; return on investment.

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