Resumen

ARANGO SERNA, Martín Darío; ADARME JAIMES, Wilson  y  ZAPATA CORTES, Julían Andrés. SUPPLY CHAIN MANAGEMENT - LOGISTICS UNDER UNCERTAINTY WITH INDICATORS, IF APPLIED PALMIRA PANIFICADOR CESTOR. Cienc. Ing. Neogranad. [online]. 2010, vol.20, n.1, pp.97-115. ISSN 0124-8170.

The main topics about performance indicators systems for supply chains under uncertainty environments are studied in this paper. A difference between risk and uncertainty concepts is made and are exposed the main uncertainty structures and sources in supply chains proposed by several experts' authors on the subject. Here is mentioned the main features of the performance indicators as a refection of the management in supply chains and the above conceptual elements (uncertainty and performance indicators), in order to study the mathematical models that employs fuzzy logic principles to measure the performance of supply chains under uncertainty environments. Finally it is presented an application of a model in a company of the Palmira's Bread industry. The administrative, operational and human talents were evaluated in 30 bakeries.

Palabras clave : indicators; performance; uncertainty; supply chain; fuzzy logic.

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