Resumen

RAMIREZ, Ricardo  y  LEE, Rebecca A.. Sistemas para el suministro de servicios a usuarios de recursos naturales: enfoque, funciones de información y comunicación y consideraciones de política. Agron. colomb. [online]. 2007, vol.25, n.2, pp.357-366. ISSN 0120-9965.

The emerging trend in the literature is an acknowledgment that no single approach to rural service delivery will satisfy the needs of all natural resource users. Rural resources users are grouped broadly into farm families with access to markets, rural communities with diversified livelihoods that include onfarm income, and communities that access common property resources as part of their livelihoods. Each group has very distinct needs, and in many cases privatized systems leave out those that are least able to link to markets. The potential of alternative systems is explored with a theoretical foundation based on systems thinking, knowledge systems, and the applied fields of information and communication technologies (ICTs) and communication for development. The paper projects three complementary types of service delivery levels that respond to three broad natural resource groups: farmers with access to markets, subsistence households with migrant family members, and community organizations and federations. For each of these groups, the scenarios address the level of analysis and action, service delivery levels, the nature of the information sought, and the communication functions that best respond to each groups needs. A second projection describes several ICT demand and supply issues that require clarification for each major group of stakeholders. A third projection describes the strategic planning dimension, with emphasis on the characteristics of the outcomes and outputs in terms of natural r esource and information and communication. The paper closes with a review of the principles that may help guide the design of the different targeted delivery systems.

Palabras clave : natural resources; rural services; information and communication technology; targeting; projection.

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