Resumen

BONILLA GARCIA, JOSUÉ. Quality of human resources management systems as a function of the ISO 9001:2000 certification: Some associated evidence/indicators. estud.gerenc. [online]. 2010, vol.26, n.115, pp.39-64. ISSN 0123-5923.

This research study compared the quality of human resources management systems of companies that have been ISO 9001:200 certified against companies that do not have this certification. A tool, based on the eight principles of a quality management system, enabled the organizations to evaluate and describe the associated evidence/indicators and determine their impact. The results indicate that there are no differences among the sets of companies with regard to the presence and impact of the evidence/indicators. We identified the need to design HR-specific quality management programs as well as strategies and plans aimed at continuously improving relations with suppliers. Furthermore, there is a need to develop practices associated with indicators to control and keep close track of organizational management.

Palabras clave : ISO 9001:2000; certification; management systems; quality; human resources.

        · resumen en Español | Portugués     · texto en Español     · Español ( pdf )