Resumen

OLTRA COMORERA, VÍCTOR. The complexity of knowledge: challenges for its effective creation and transfer in the innovative organization. estud.gerenc. [online]. 2012, vol.28, n.spe, pp.57-80. ISSN 0123-5923.

Effective knowledge creation and transfer are essential to foster organizational learning and innovation. This article explores two cases of knowledge management projects in Spanish companies. Three problematic features knowledge -namely dispersion, ambiguity and disruptiveness- build the conceptual framework. The study results reinforce the need of carefully designing the whole process of knowledge management project development: (i) purpose of the knowledge management strategy, (ii) creation of the knowledge management-project team and distributing responsibilities, and (iii) awareness of idiosyncratic organizational requirements and constraints, and of current learning processes and their potential interactions with the new knowledge management systems.

Palabras clave : Knowledge complexity; knowledge creation; knowledge transfer; organizational learning; innovation.

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