Resumen

ARANGO, Félix Octavio Díaz. Administrative and operational strategies of the coffee processing industry department of Caldas (Colombia). Rev. Fac. Nac. Agron. Medellín [online]. 2016, vol.69, n.2, pp.7893-7902. ISSN 0304-2847.  https://doi.org/10.15446/rfna.v69n2.59134.

Industries, especially coffee industries in countries like Colombia, must focus on management models geared towards customer satisfaction, improved processes and a culture of leadership in organizations. This research focused on the study of how the senior management of companies that process coffee, especially in the Department of Caldas (Colombia), can create, design and implement administrative and operational strategies in order to improve the productivity and quality of the industrial sector. In order to solve this problem, a management guide for quality and operations has been proposed. To develop such a model, the operating performance (OP), productivity (P), quality management (QM), environmental performance (EP), and social management (SM) of the sector were analyzed. This was achieved with a mixed research design involving quantitative and qualitative methodologies. As a result, a model based on quality and operations management, aimed at the coffee processing industry in the Department of Caldas, was obtained. This model improved the positioning of this industry in the domestic and international markets. Furthermore, it was concluded that quality management depends on operating performance and productivity when it comes to increasing the competitiveness of the coffee processing industries in the Department of Caldas (Colombia).

Palabras clave : Coffee; Management strategies; Productivity; Quality management.

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