Resumo

DUQUE OLIVA, Edison Jair; CERVERA TAULET, Amparo  e  RODRIGUEZ ROMERO, Carlos. A bibliometric analysis of models measuring the concept of perceived quality inproviding internet service. Innovar [online]. 2006, vol.16, n.28, pp.223-243. ISSN 0121-5051.

A bibliometric analysis was made of available models for evaluating perceived quality in providing Internet. A brief conceptualisation is made and the most relevant bibliometric indicators established for studying the quality of Internet service, its main sources, work perspectives and thereby the most relevant models in studying this construct.

Palavras-chave : service marketing; client service quality; Internet service quality; models for evaluating service quality.

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