Resumo

DIAZ PINZON, Beatriz Helena et al. CONTRIBUTION OF INFORMATION TECHNOLOGIES INITIATIVES IN ORGANIZATIONS: A LITERATURE REVIEW. Innovar [online]. 2017, vol.27, n.66, pp.41-55. ISSN 0121-5051.  https://doi.org/10.15446/innovar.v27n66.66710..

Implementation of Information Technologies (IT) at corporate level raises concerns about the effect of such investment. Generally, concerns are linked to the associated costs of it initiatives and not to the benefits of their adoption. From a systematic review of the literature, different models of benefits from IT in organizations are analyzed in order to propose a multidimensional structure for the identification and classification of the benefits generated by the use of these technologies. This proposed structure consists of 15 benefits grouped into four organizational dimensions: 1) informational, 2) transactional, 3) transformational and 4) strategic. This referential framework allows envisioning and assessing the contributions of it initiatives in the generation of value for organizations.

Palavras-chave : Benefits of Information Technologies; Information Technologies; value of Information Technologies.

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