Resumo

ROJAS-RUIZ, INGRID TATIANA. A patient and family-centered quality management model in intensive care. Acta Med Colomb [online]. 2023, vol.48, n.3, e06.  Epub 08-Abr-2024. ISSN 0120-2448.  https://doi.org/10.36104/amc.2023.2619.

This paper is focused on the development of a proposal for implementing a quality management model with the central axis being a patient and family-centered care process in the intensive care unit. Expert recommendations and best practices developed by different certification initiatives for reaching high standards of quality have been gathered to solve the users' needs, considering their preferences and service expectations. (Acta Med Colomb 2022; 48. DOI:https://doi.org/10.36104/amc.2023.2619).

Palavras-chave : quality management; intensive care; patient-centered care.

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