Resumo

RAMOS GUAJARDO, Sandra Elena  e  CEBALLOS VASQUEZ, Paula. Nurses, do they perceive emotional labor?. Salud, Barranquilla [online]. 2018, vol.34, n.2, pp.518-526. ISSN 0120-5552.  https://doi.org/10.14482/sun.34.2.610.73.

The objective of this article is to reflect on the impact of emotional labor on care delivery to answer the question: How is emotional labor manifested in nursing professionals?. This bibliographical research was carried out on different data bases to develop the reflection and it was divided into three sections. Emotional labor was found to be present in nursing performance and, if professionals are not qualified or prepared to tackle this psychosocial risk, they may suffer from alterations in their health, such as saturation or exhaustion. Additionally, this may indirectly impact users and therefore affect the quality of the delivered care. Hence, it is an important topic for an optimal professional development either for the labor satisfaction or the suitable functioning of health organizations. Emotional labor is a complex construct, especially for health workers, and it may become a negative aspect for workers, users receiving care, and healthcare institutions, more precisely, in their accreditation processes.

Palavras-chave : Nursing; Occupational hazards; Emotions; Emotional intelligence (Source: DeCS).

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