Resumo

SANTOYO ARDILA, ROCÍO HIMELDA  e  ZAMBRANO VARGAS, SANDRA MILENA. QUALITY MANAGEMENT EVALUATION IN MILK PROCESSING PLANTS: A CASE STUDY. Rev.fac.cienc.econ. [online]. 2013, vol.21, n.2, pp.43-52. ISSN 0121-6805.

This article is the result of research on a group of dairy processing industries in the department of Boyacá, the main focus is on making a diagnosis to determine the level of progress that have taken regarding the standardization of production processes, from the point of view of the development of their management processes. For this effect is designed anaudit formatand it is applied in eight of ten companies in this sector, located in the town of Belen analyzing the key factors of quality management from the guidelines of the NTC 6001 standard and the theoretical advances of different authors. The results show a strong need for further research on the subject because of the achievements of emerging companies since its inception have been working empirically and show little economic growth.

Palavras-chave : Quality management; Standardization of production processes; Process management.

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