Resumo

VELEZ ALVAREZ, Consuelo; GOMEZ GOMEZ, Diana Eugenia  e  GONZALEZ ROBLEDO, María Cecilia. ERRORS AND MISTAKES DUE TO ACTION OR OMISSION IN PROMOTIONAL AND PREVENTIONAL ACTIONS DIRECTED TO PREGNANT MOTHERS IN MANIZALES, 2007. Hacia promoc. Salud [online]. 2008, vol.13, n.1, pp.61-76. ISSN 0121-7577.

The purpose of this paper is to show the research results on the errors and mistakes due to action or omission in promotion and prevention aimed at pregnant mothers in Manizales in 2007. It was a retrospective, descriptive and evaluative study, that was carried out with users of promotion and prevention programs, and the responsible professionals of these programs. The sample of users was determined with a random sample, with a confidence margin of 95% and a margin error of 5%. The sample of the professionals was conducted in concordance with the people who were in charge of the check-ups or consultations. Individual interviews were carried out, with the data being analyzed with Epiinfo 2002 and SPSS. Among the results, we would like to mention that the most frequent errors and mistakes by users had been the absence in program activities, self-medication and not thoroughly following medical indications. The most relevant professional mistakes include few questions regarding the patients’ clinical history; not following-up on absent patients; few explanations on the importance of controls, and omission of paraclinical exams. Errors in the system regarding convenient medicine delivery and in the assignment of medical appointments were also identified.

Palavras-chave : Errors; mistakes; action; omission; health promotion; prevention; primary care.

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