Resumo

ADRADA GOMEZ, Diego Felipe; SALAZAR LOPEZ, Esteban David; ROJAS MELENDEZ, Julián Andrés  e  CORRALES MUNOZ, Juan Carlos. Automatic Monitoring of Converged Services on a Telco 2.0 Environment based on QoS Constraints. Ing. Univ. [online]. 2015, vol.19, n.2, pp.369-389. ISSN 0123-2126.  https://doi.org/10.11144/Javeriana.iyu19-2.amoc.

The notion of converged service is based on the integration of traditional telecommunications features and Web 2.0 services. Today this concept is given special attention by the telecommunications service providers as a mechanism that allows them to expand their service portfolio and have greater market dynamism. However, these services present new challenges from the management point of view, which makes necessary to have ongoing monitoring mechanisms that allow detecting Quality of Service (QoS) constraint violations and thus, ensure proper operation. This paper introduces a monitoring scheme for converged services that is based on QoS constraints, and facilitates converged service fault-handling and operational management. It also provides an implementation through a sample converged service, which demonstrates its performance and applicability to this type of services.

Palavras-chave : converged service; IT; communications technology; monitoring; quality of service.

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