Resumo

TABARES BETANCUR, Marta Silvia  e  LOCHMULLER, Christian. Proposal of a multidimensional space for process management. A case study. estud.gerenc. [online]. 2013, vol.29, n.127, pp.22-230. ISSN 0123-5923.

This article proposes a multidimensional space to control manage processes by integrating different views of the organization. The methodology for the development of the proposal is based on a qualitative research design, which is characterized through three activities: the definition of the multidimensional space from the perspectives of the enterprise architecture, the maturity model, and the organizational management. A conceptual experimental case study for a credit application was then carried out, which showed possible inter-relationships between the defined scales and elements. Finally, it was concluded that it is possible to establish standard characteristics for process management that guide the organization from different points of view, when faced with complex transformations.

Palavras-chave : Process management; Multidimensional space; Enterprise architecture; Maturity model; Management level.

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