Resumo

ORTIZ-BARRIOS, Miguel Á  e  FELIZZOLA-JIMENEZ, Heriberto A. Diagnosis of healthcare issues in clinics and hospital of Barranquilla. Rev. salud pública [online]. 2016, vol.18, n.4, pp.592-604. ISSN 0124-0064.  https://doi.org/10.15446/rsap.v18n4.4352.

Objective To identify and assess the main healthcare issues found in clinics and hospitals in Barranquilla. Methods Descriptive study applied on two populations: clinics [23] and hospitals [5]. A confidence level of 95 % and the alpha level of 5 % and p=0.5 were used in the study. The resulting sample size for clinics and hospitals was 18 and 4, respectively. Clinics and hospitals were randomly and a 21-question survey was designed to find out the status of the different healthcare processes in the Health Care Sector. The results were processed by using Microsoft Excel 2010 software. Results On one hand, 50 % of the hospitals expressed having problems in outpatient, hospitalization and statistical departments. On the other hand, 61.1 % of the clinics have difficulties in Emergency rooms, 50 % in Surgical Services, 50% in Hospitalization and 38.9 % in Outpatient Department. Conclusions The diagnosis regarding healthcare issues in clinics and hospitals of Barranquilla determines that although the Hospitalization process is a common point for potential improvement in both hospitals and clinics of the city, the greatest priority should be given to Surgical Services, Emergency Department and Statistical Department, due to their average intervention priority.

Palavras-chave : Healthcare; health status indexes; healthcare costs; quality of healthcare; health care sector.

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