Resumo

TORRES FLOREZ, Dagoberto; DUANA AVILA, Dánae  e  TORREJANO HERRERA, Yiseth Natalia. PERFORMANCE MANAGEMENT AS A TOOL FOR IMPROVEMENT FOR THE HOTEL SECTOR. Tend. [online]. 2020, vol.21, n.2, pp.85-105. ISSN 0124-8693.  https://doi.org/10.22267/rtend.202102.142.

The hotel organizations seek continuous improvement in the management of the performance of their collaborators. This document provides a diagnosis and description of the practice for most of the hotels affiliated with Cotelco in Villavicencio, Colombia. This allowed the generation of information necessary to increase individual and organizational performance, using a methodology with a descriptive approach, which allowed finding that, in general, the stages of the performance evaluation process are in optimal conditions to carry out their function, except for the planning stage. The methods frequently used are 360-degree field research, critical incidents, self-evaluation, descriptive phrases, and classification, and it was found that hotels almost always value being, knowing, and doing in the time to evaluate.

JEL: M12; M54; M51; J24; J28

Palavras-chave : performance evaluation; SMEs; collaborators; performance management; human resources; hotel sector..

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