Resumo

CHAVEZ HERNANDEZ, Noé. Contribution to the competitivity of a company with estrategic tools: abc method and the staff of the organization. Pensam. gest. [online]. 2011, n.31, pp.73-82. ISSN 1657-6276.

The article aims to present an overview as a result of a literature review on business competitiveness. It focuses on the introduction of elements designed to gain a competitive advantage: quality, service and image, and two tools that contribute to human and technical organization of the company: watch the ABC Method for evaluating and monitoring costs, contributions and performance of each of the activities, as well as, guidance for managing staff through the use of: knowledge, experience, skills and attitudes to improve job performance.

Palavras-chave : Competitiveness; ABC Method; personal.

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