Resumo

LOPEZ-SOTO, Olga Patricia; CEREZO-CORREA, María del Pilar  e  PAZ-DELGADO, Alba Lucía. Relationship variables, with the satisfaction of patients of dental services. Rev. Gerenc. Polit. Salud [online]. 2010, vol.9, n.18, pp.124-136. ISSN 1657-7027.

This study aimed at relating sociodemographic variables, anxiety levels and oral health beliefs with the level of patient satisfaction in oral health. A sample of 342 patients was selected by systematic sampling. Dissatisfied patients were characterized by using a total prosthesis, by considering that oral diseases can be serious and treatments are costly and by recognizing that dental diseases affect self-esteem and that they are afraid of visiting the dentist. Dissatisfaction was related to sociodemographic characteristics, severe anxiety, general and dental health condition, perceived susceptibility and benefits, self-efficacy, fear to visit the dentist, easy access to a dentist and the need to visit the dentist for a check-up.

Palavras-chave : Patient Satisfaction; Dental Care; Quality of Health Care; Dentist-Patient Relations; Self Efficacy; Dental Care; Patient Satisfaction; Quality of Health Care.