Resumo

GOMEZ, Ingrid Carolina  e  HERNANDEZ, Lina Marcela. Comunication in three cases of mobbing. Divers.: Perspect. Psicol. [online]. 2014, vol.10, n.2, pp.307-320. ISSN 1794-9998.

The research aimed to identify elements and dynamics of communication related to the interruption, distortion or breakdown of communication, disqualification and decertification, vilification and hostile overtones and rupture of the social in three cases of workplace harassment contacts; the design was a descriptive exploratory qualitative approach. A semi-structured interview was applied, built from previously established categories of analysis, to three participants meeting the criteria for workplace harassment on the LIPT (Leymann Inventory of Psychological Terror). During interviews, the coping strategies category emerged as a relevant element for the management of the problem. Communication was found to be abusive verbal communication that is not recorded in any medium, except in emotional and internal records of people who experience it. Interpersonal and group communications have become precarious, with dominant verbal and non-verbal aggressiveness, isolation and lack of effective intervention by management.

Palavras-chave : Mobbing; communication; coping strategies.

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