Resumo

MORA-CONTRERAS, Rafael. Integrated management systems on ISO 9001 and ISO 30301 standards in the Colombian notarial context. estud.gerenc. [online]. 2019, vol.35, n.151, pp.203-218. ISSN 0123-5923.  https://doi.org/10.18046/j.estger.2019.151.3248.

The target of this article is to propose a methodology for the implementation of integrated management systems on ISO 9001 of 2015 and ISO 30301 of 2011 standards in the Colombian notarial context. To this end, the methodology for the implementation was established from the literature review and applied at a notary office in the department of Cundinamarca, Colombia. A questionnaire was used to determine if there are favorable aspects during the implementation process and by other hand, the public deeds service was characterized in order to identify changes in performance. Results indicate that the implementation methodology helps out taking care of the organizational model, to reduce the inefficient bureaucracy and offers specific performance benefits.

Palavras-chave : integrated management systems; ISO 9001; ISO 30301; notary.

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