Resumo

ROJAS ADAMES, Luis Alberto  e  MEDINA ROJAS, Ferley. STRATEGY FOR THE ADOPTION OF GOOD IT GOVERNMENT PRACTICES IN THE SMES OF THE CITY OF NEIVA, AFFILIATED TO COMFAMILIAR. Tend. [online]. 2022, vol.23, n.2, pp.123-153.  Epub 26-Jul-2022. ISSN 0124-8693.  https://doi.org/10.22267/rtend.222302.204.

The following research article shows the design of a strategy for the adoption of good practices of Information Technology Governance (GTI) in the SMEs of the city of Neiva, affiliated with COMFAMILIAR. The research is carried out based on a descriptive qualitative method, in a population of 1,550 SMEs, analyzing a sample of 309 companies, which are characterized according to the GTI principles. The reference framework that best responds to the study is the Information Technology Infrastructure Library (ITIL), with an operational approach, which allows improving the value delivery of services in companies. After the socialization of the strategy, it is found that 96% of SMEs show interest in starting processes of adoption of good GTI practices to correctly strengthen the strategic alignment of information technologies with business objectives and generate value in the operational and organizational management of companies through strategic alliances that make it possible to publicize and optimize the positioning of SMEs among interest groups.

JEL: D21; O10; O12; O31; O32

Palavras-chave : government; frameworks; practices; processes; technology..

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