Resumo

TORRES-CONTRERAS, Claudia  e  BUITRAGO-VERA, Marcela. Perception of Quality of Nursing Care in Patients Hospitalized in Oncology Services. Rev Cuid [online]. 2011, vol.2, n.1, pp.138-148. ISSN 2216-0973.  https://doi.org/10.15649/cuidarte.v2i1.49.

Introduction: It presents the evaluation of nursing care quality from the perception of cancer patients hospitalized in an end-level IPS. Objective: To determine the perceived quality of care depending on the size and experience satisfaction with care in patients receiving treatment in the oncology unit of a health institution. Materials and Methods: Cross sectional study with patients hospitalized in the oncology unit of a health institution, through the application of the questionnaire for nursing care quality (Cucace), Castilian version of Rosario Alonso et al, 2005, english version: NSNS (Newcastle Satisfaction with Nursing Scales) LH Thomas, 1996, based on the dimensions of experience and satisfaction with nursing care. Results: Cronbach alpha of 0.96. Study patients are satisfied with the care and attention given by nurses during their stay in therapy. The assessment given by the patients about the care received from nurses in general was excellent with a percentage of 58.7%, followed with 29.3% very good, good with 10.7% and 1.3% regular. We obtained a mean score of 80.4 out of 100 for the dimension of experience with the care and 82.7 for the dimension of satisfaction with care. Discussion and Conclusions: The process research and development of this questionnaire showed that the perceived quality of nursing care, CUCACE in its two dimensions of experience and satisfaction of care was easily assimilated by patients hospitalized in the oncology FOSCAL of being understood and understandable, with a good level of reliability which makes it suitable for the evaluation of satisfaction and inpatient experience and thus measure the quality of care provided by nurses.

Palavras-chave : Perception; Efficacy; Effectiveness; Nursing Care; Patient Satisfaction.

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