Resumo

LOPEZ-PORTILLA, Jairo Esteban et al. Determinants of dental care satisfaction in a group of patients attending the Adult Clinic of the Faculty of Dentistry, Universidad de Antioquia. Rev. Gerenc. Polit. Salud [online]. 2013, vol.12, n.24, pp.209-225. ISSN 1657-7027.

Problem: human resource training institutions provide health services to the community under conditions different from other health services, the satisfaction receiving such care is related to the acceptance experienced by the user and depends on internal and external variables. Objective: we explored the factors that influence the acceptance of care provided in a group of patients treated at the Faculty of Dentistry at the University of Antioquia. Method: quantitative and qualitative exploratory study using telephone survey of 55 patients and eight depth interviews. Results and discussion: 78% were women, aged 55 years, low socioeconomic strata. The assessment of the service was positive for timely attention, the treatment of teachers and students, and the physical conditions during the attention. The interviews highlighted the patient's own subjective experiences and factors inherent to service and human resources.

Palavras-chave : dental care; patient satisfaction; health services; acceptance of health care; ambulatory patients; health quality indicators; dental care; community dental services; dental public health; patient satisfaction; health services; quality indicators; health care; Medellin; Colombia.

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