Resumo

ANDRADRE-GYLLEN, Claudio; GARCIA-OJEDA, Mauricio  e  ZAMBRANO-CONSTANZO, Alba. Operating model for social media management in the Chilean Juvenile Justice System. Rev.latinoam.cienc.soc.niñez juv [online]. 2016, vol.14, n.1, pp.247-260. ISSN 1692-715X.  https://doi.org/10.11600/1692715x.14116101214.

This article analyzes the main results of the design, implementation and evaluation of an operational model for managing the use of social media in programs in the juvenile justice system in the Los Rios region, Chile. The authors used a participatory action research (PAR) methodology in programs within the institution. The results show favorable changes in the management and structure of social media by actors from the participating programs. The social media management model overcomes the current restrictions in place in the juvenile justice system, emphasizing the capacity of stakeholders to develop new forms of territorial coordination that support the social integration of young offenders.

Palavras-chave : Juvenile delinquency; participatory action research; social media management; social media analysis.

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