Resumo

FLORIAN, Beatriz E; SOLARTE, Oswaldo  e  REYES, Javier M. PROPOSAL FOR INTRODUCING USABILITY EVALUATION AND TESTING WITHIN A SOFTWARE DEVELOPMENT PROCESS. Rev.EIA.Esc.Ing.Antioq [online]. 2010, n.13, pp.123-141. ISSN 1794-1237.

Usability is critical to consider an interactive software system successful. Usability testing and evaluation during product development have gained wide acceptance as a strategy to improve product quality. Early introduction of usability perspectives in a product is very important in order to provide a clear visibility of the quality aspects not only for the developers, but also for the testing users as well. However, usability evaluation and testing are not commonly taken into consideration as an essential element of the software development process. Then, this paper exposes a proposal to introduce usability evaluation and testing within a software development through reuse of software artifacts. Additionally, it suggests the introduction of an auditor within the classification of actors for usability tests. It also proposes an improvement of checklists used for heuristics evaluation, adding quantitative and qualitative aspects to them.

Palavras-chave : software development; human-computer interaction; usability testing; usability evaluation; heuristic evaluation; heuristics checklists.

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