Resumo

TORRES OSORIO, EDILSA. Alternative dispute resolution from a holistic perspective in Colombian university environments. Hallazgos [online]. 2021, vol.18, n.35, pp.371-399.  Epub 01-Jan-2021. ISSN 1794-3841.  https://doi.org/10.15332/2422409x.5511.

Conflict in university environments has two stages. The first is internal —typical of all universities, both public and private— which is mainly due to interpersonal relationships, and when it is not resolved, remains latent due to the fear of confronting it. The other conflict is external; it occurs in public universities through groups existing in the campus in relation to some external entities. It is characterized by a structural conflict, although the level researched is microsociological, that is, based on internal conflicts. This article presents a review of the state of the art (secondary sources), whose objective is to identify the internal conflicts that occur in public and private universities, what figure or form of dispute resolution they use and what method of resolution could be applied in higher education institutions. It is concluded that there is a lack of research on the subject, therefore it is necessary to explore the nature of conflicts in universities and their forms of resolution.

Palavras-chave : Alternative dispute resolution (adr); Conflict; Alternative dispute resolution methods (adrm); Mediation; Principles of mediation; Dispute resolution; University.

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