Resumo

PEREZ, GIOVANNI; GIRALDO, BIBIANA  e  SERNA, JUAN. THE PROCESS IMPROVEMENT AND ITS APPLICATION WITH ISO 9004: CASE LUBRICANT OIL COMPANY. Dyna rev.fac.nac.minas [online]. 2006, vol.73, n.150, pp.97-106. ISSN 0012-7353.

This article is focused on developing a proposal to improve a process of dispatching finished product in the production line of MOTOR PLUS, a company dedicated to bottling lubricant oil. Harrington’s theory for process improvement and NTC ISO 9001:2000 were used in this work.

Palavras-chave : Processes improvement; ISO 9004; Strategic Analysis..

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