Resumo

ZAPATA, CARLOS M.  e  MESA, JHON E.. DIALOG MODELS AND THEIR APPLICATIONS IN HUMAN-COMPUTER DIALOG SYSTEMS: STATE-OF-THE-ART REVIEW. Dyna rev.fac.nac.minas [online]. 2009, vol.76, n.160, pp.305-315. ISSN 0012-7353.

Speech acts are involved by human-human dialog processes. The purpose of speech acts is to transmit the desires, intentions, and beliefs among dialogue participants. In addition to speech acts, dialog models are suitable to recognize and classify speech acts, to make and evaluate speech-act-based dialog models. Dialog models, incorporated in a computer system, allow human-computer interaction and they can be used to solve, by means of the use of speech, several day-to-day problems like buying a train ticket, reserving a fight ticket, etc. We collect, in this paper, several techniques to make dialog models and some of the diverse computer systems that have been built from them. We are interested in determining the applicability of dialog models in the requirements capturing process, which belongs to the definition stage of software development lifecycle.

Palavras-chave : dialog model; system dialog; dialog manager; speech acts; utterances.

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