Resumo

MONTERREY-MEANA, MANUEL. NEW TRENDS IN PROCESS OUTSOURCING. A STUDY OF SPANISH AND EUROPEAN CASES. Dyna rev.fac.nac.minas [online]. 2013, vol.80, n.177, pp.4-12. ISSN 0012-7353.

The present research is aimed at analyzing the current outsourcing situation in European companies and, particularly, in the Spanish ones, and at establishing the bases to be able to understand the foreseen transition to more developed practices such as the Business Process Outsourcing (BPO). The current macroeconomic frame, especially adverse in the case of Spain, makes this kind of methodologies have a warm welcome among companies, either public or private ones, since they are seen as having important chances to save money. The aim is definitely to take some measures to cut not only general costs in the usual outsourcing field, but also operation and core processes costs, following mostly the modern BPO. Moreover, a new economic activity is generated around BPO, which can be interesting for the Spanish strategic consultancy firms. Some aspects like economies of scale and the consequent obtaining of minor costs or the know-how of the companies which provide this kind of services that could even produce an increase in the chapter of incomes based on economies of scope make that BPO clients think at least of the possibility of including them in some of their processes and sub-processes. Finally, this research makes a brief observation about the relation between BPO and the so-called Offshoring, by which growing companies or simply those eager to enhance their income statement accounts, can relocate their productive processes by means of costs.

Palavras-chave : Outsourcing; Process; Subcontracting; Business Process Outsourcing; Core Business; Offshoring.

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