SciELO - Scientific Electronic Library Online

 
vol.83 número197ICT sailing to economic and environmental sustainability in the maritime transportStrategic guidelines for supply chain coordination in healthcare and a mathematical model as a proposed mechanism for the measurement of coordination effects índice de autoresíndice de assuntospesquisa de artigos
Home Pagelista alfabética de periódicos  

Serviços Personalizados

Artigo

Indicadores

Links relacionados

  • Em processo de indexaçãoCitado por Google
  • Não possue artigos similaresSimilares em SciELO
  • Em processo de indexaçãoSimilares em Google

Compartilhar


DYNA

versão impressa ISSN 0012-7353

Resumo

SOUSA-MENDES, Glauco Henrique de; GOMES-SALGADO, Eduardo  e  MORO-FERRARI, Bruno Enrico. Prioritization of TQM practices in Brazilian medical device SMEs using Analytical Hierarchy Process (AHP). Dyna rev.fac.nac.minas [online]. 2016, vol.83, n.197, pp.194-202. ISSN 0012-7353.  http://dx.doi.org/10.15446/dyna.v83n197.52205.

The purpose of this article is to prioritize Total Quality Management (TQM) practices and examine their relative importance in TQM implementation in medical device small and medium enterprises (SME) using the Analytic Hierarchy Process (AHP) method. Mathematical modeling was the research method adopted in this article. The choice of AHP was based on the need to acquire knowledge from different companies and prioritize the most important TQM practices. Some implications are highlighted. Two strategic factors (Quality Management System and Quality Planning) and one tactical factor (Process Management) are strongly correlated and indicated by experts as having the major importance. Finally, The AHP method developed in the present study was shown to be useful for prioritizing practices relating to the implementation of TQM in medical device companies. The results can provide useful information to medical device managers to work upon the main practices in order to improve TQM performance.

Palavras-chave : Total Quality Management; Analytical Hierarchy Process; medical device companies and small and medium enterprises.

        · resumo em Espanhol     · texto em Inglês     · Inglês ( pdf )

 

Creative Commons License Todo o conteúdo deste periódico, exceto onde está identificado, está licenciado sob uma Licença Creative Commons