Resumo

SANCHEZ-LIZARRAGA, Marcos; LIMON-ROMERO, Jorge; TLAPA, Diego  e  BAEZ-LOPEZ, Yolanda. ISO 9001 Standard: exploratory analysis in the manufacturing sector in Mexico. Dyna rev.fac.nac.minas [online]. 2020, vol.87, n.213, pp.202-211. ISSN 0012-7353.  https://doi.org/10.15446/dyna.v87n213.83230.

The purpose of this research is to provide a current situation of the ISO 9001 standard in the manufacturing sector in Mexico, identifying the critical success factors, barriers and benefits of its implementation. A survey with 55 items in a five-point Likert scale, mainly focusing on quality managers, was used and was provided by e-mail and the social network LinkedIn, which obtain 172 complete responses. The ISO 9001 standard is one of the initial strategies to manage quality; however, the results exhibit some barriers that hinder its implementation. According to the seven quality principles for the implementation of the standard established by the International Organization for Standardization, the results showed that leadership and customer focus are the main factors to satisfactorily adopt the standard in the manufacturing sector in Mexico, and this helps the industry to achieve some benefits.

Palavras-chave : quality management; ISO 9001 standard; critical success factors; survey; manufacturing sector.

        · resumo em Espanhol     · texto em Inglês     · Inglês ( pdf )