Resumo

ARANDA BELTRAN, Carolina  e  PANDO MORENO, Manuel. Age, Burnout Syndrome, Social Support and Self-Esteem in Traffic Agents, Mexico. rev.colomb.psiquiatr. [online]. 2010, vol.39, n.3, pp.510-522. ISSN 0034-7450.

Introduction: Events generated by exposure to job stressors together with individual characteristics bring about various health afflictions which come to bear on the development of burnout syndrome. Objective: To analyze the variables age, social support and self-esteem in regard to the development of burnout syndrome. Method: The population was composed of 875 traffic agents. A questionnaire on socio-demographic and occupational data was applied, together with the Maslach Burnout Inventory Scale (MBI-HSS), the Amended Social Resources Inventory of Diaz Veiga, and the IGA-2000 scale on self-esteem. Results: 802 (91.6%) traffic agents were men and 73 (8.4%) were women. The minimum age was 20 years and the maximum was 84 years (one individual each). The prevalence of burnout syndrome was of 47.8% for the age group under 42 years and 65.9% for those over 43 years. As for objective social support, the prevalence for the larger group of ages 43 years or more was 16.1%, while subjective support was 16.7%. The prevalence of the variable selfesteem was 7,9% in patients over 43 years old. The inferential analysis showed several significant associations between age and the study variables. Conclusions: Increased age is a risk factor in the development of burnout syndrome, as is having poor or inadequate social support and low self-esteem.

Palavras-chave : Age factors; professional burnout; social support; self-concept.

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