Resumo

LOPEZ-CABARCOS, M. Ángeles; VAZQUEZ-RODRIGUEZ, Paula  e  MONTES-PINEIRO, Carlos. Bullying at work: Psychological antecedents and consequences on job satisfaction. rev.latinoam.psicol. [online]. 2010, vol.42, n.2, pp.215-224. ISSN 0120-0534.

This paper analyzes the role of some psychosocial factors as antecedents of mobbing (quantitative psychological demands, role clarity, social support, quality of leadership and influence) and, in turn, the relationship between mobbing and employee satisfaction in the hotels and restaurants sector. Among considered psychosocial factors, only quantitative psychological demands, role clarity and quality of leadership predict the occurrence of mobbing processes. Additionally, the number of mobbing behaviors is related in a negative way with two of the job satisfaction dimensions (supervision and payment), while the mobbing global index is related in a negative way with the physical environment satisfaction. The implications for these findings are discussed.

Palavras-chave : mobbing; bullying at work; workplace bullying; psychological factors; work satisfaction.

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