Resumo

MORENO G, Germán A; MONSALVE B, Juan C; TABIMA G, Diomedes  e  ESCOBAR M, Julia I. Perceptions of the population in condition of forced displacement about health care service in some municipalities of Colombia. Rev. Fac. Nac. Salud Pública [online]. 2009, vol.27, n.2, pp.131-141. ISSN 0120-386X.

OBJECTIVE: To describe the findings that the population has in conditions of forced displacement on the attributes of accessibility, timeliness, continuity, integrity and warmth of the institutions providing health services. METHODOLOGY: the proportional sample was calculated and then the questionnaire was applied to displaced population living in three Colombian cities: Soacha, Cali and Pereira. A Likert scales questionnaire was designed. Medians were calculated to rate the health care attributes of the service provided. RESULTS: subsidized insurance scheme rose from 38 to 69.4% after displacement. Limitations were found in the collection accessibility of health services (26.7%) and denial of service by the lack of contracts (14.4%). 75.1% of users stated that there was a solution to their health needs. The lower the grade got the opportunity, as reflected in the time for seeking an appointment for specialist consultation and waiting times in emergency care are perceived as too long. CONCLUSIONS: The findings of the displaced on the health services were partially satisfactory, except in the opportunity. There is evidence of an effort to ensure the health of this population affiliation to the subsidized regime.

Palavras-chave : displacement; accessibility; service quality.

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