Services on Demand
Journal
Article
Indicators
- Cited by SciELO
- Access statistics
Related links
- Cited by Google
- Similars in SciELO
- Similars in Google
Share
Revista Salud Uninorte
Print version ISSN 0120-5552On-line version ISSN 2011-7531
Abstract
ARANDA BELTRAN, Carolina; PANDO MORENO, Manuel; SALAZAR ESTRADA, José and MARES HERNANDEZ, Fátima. Psychosocial triggers or facilitators and burnout syndrome in workers of grocery stores in Guadalajara, Mexico. Salud, Barranquilla [online]. 2018, vol.34, n.2, pp.284-293. ISSN 0120-5552. https://doi.org/10.14482/sun.34.2.158.72.
Objective:
To analyze the relationship among the triggers and facilitators variables of the influential psychosocial type with Burnout Syndrome in grocery store workers, in Guadalajara, Mexico.
Material and methods:
The study was cross-sectional and applied to 321 people working in grocery stores located in the municipality of Guadalajara, Jalisco. A sociodemographic and labor data questionnaire was applied for the evaluation of psychosocial variables and the Maslach Burnout Inventory scale (MBI-HSS) for the presence of Burnout Syndrome. Both descriptive and inferential analysis were included. Under informed consent the respondents accepted their participation voluntarily.
Results:
64.2% of the population presented Burnout Syndrome. Emotional exhaustion was the most affected (59.9%). Several triggers and / or facilitators were associated with more than one burned dimension, specifically with the Emotional exhaustion dimension.
Conclusions:
Grocery stores are usually a family business. The people who work in them, depend on them to survive. They are a source of employment, tranquility and protection. Thus, working safely affirms a better life quality and customer service.
Keywords : triggers; facilitators; Burnout syndrome.