Resumo

IZQUIERDO-CONDOY, JUAN S.  e  RUIZ-SOSA, CARLOS. Duration of the medical consultation and waiting time, is there a balance point for the physician and the patient?. Salud, Barranquilla [online]. 2023, vol.39, n.2, pp.810-817.  Epub 10-Abr-2024. ISSN 0120-5552.  https://doi.org/10.14482/sun.39.02.843.816.

The doctor-patient relationship is exposed to several factors that can modify it in both positive and negative ways. Medical consultation is an event that is practiced in different clinical scenarios; therefore, the variability of its characteristics will be as great as that of the actors involved in it. In health management, it has been proposed to use the duration of the medical consultation as an indicator of satisfaction with the care received by patients, obtaining as a result a wide field of information in which a negative attitude of patients toward the medical care process predominates, while health professionals have expressed their points of view regarding the problem based on having the necessary time during care in the search for excellence in their results. However, currently available data show huge discrepancies, which make it impossible to define an "ideal" duration period for the medical consultation, leaving aside the fact that the health care service as a social process grants obligations and rights that all those involved should comply with and enjoy.

Palavras-chave : physician-patient relations; medical care; time management; patient satisfaction; health systems.

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