Resumo

PANTOJA ROJAS, Liliana Maria  e  GARAVITO HERRERA, Luís Antonio. Analysing the Diana Turbay CAMI emergency and hospitalisation processes using an Arena 10.0 simulation model for optimal human resource distribution. Ing. Investig. [online]. 2008, vol.28, n.1, pp. 146-153. ISSN 0120-5609.

This document presents a simulation model describing the current emergency and hospitalisation procedure for the Diana Turbay Immediate Medical Attention Centre (CAMI), a first level health-providing entity, being a dependency of the state Rafael Uribe Uribe hospital (a social entity) in Bogotá ( Colombia ). A summary of the study was made as well as an overall record of activities being carried out in current attention in the emergency and hospitalisation area and proposals for improving conditions for attending patients and helping to a optimise the institution’s resources in the aforementioned area. The foregoing was used for contrasting waiting times, the number of people queuing and how personnel were being used, aimed at structuring the triage procedure presented by the Rafael Uribe Uribe hospital’s Public Management and Self-control office as they wanted to implement such model within the framework of CAMI’s Remodelling and Extension project. Arena 10.0 simulation software was thus used for helping to measure the impact of such decisions on an organisation before implementing them; different scenarios were thus designed for evaluating the feasibility of reducing waiting times and the number of people queuing, different alternatives being tested regarding timetables and the availability of back-up resources, thereby revealing patients’ different attention and waiting times.

Palavras-chave : simulation; resource allocation; waiting line (queuing); waiting time; emergency and hospitalisation area; process optimisation.