Resumo

RIASCOS ERAZO, Sandra Cristina. A model for assessing information technology effectiveness in the business environment. Ing. Investig. [online]. 2008, vol.28, n.2, pp.158-166. ISSN 0120-5609.

The impact of technology on administrative processes has improved business strategies (especially regarding the effect of information technology - IT), often leading to organisational success. Its effectiveness in this environment was thus modelled due to such importance; this paper describes studying a series of models aimed at assessing IT, its advantages and disadvantages. A model is proposed involving different aspects for an integral assessment of IT effectiveness and considering administrative activities’ particular characteristics. This analytical study provides guidelines for identifying IT effectiveness in a business environment and current key strategies in technological innovation. This study was based on ISO 9126, ISO 9001, ISO 15939 and ISO 25000 standards as well as COBIT and CMM standards.

Palavras-chave : information technology; innovation; business environment; information system.

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